Your order will be packaged discreetly for your privacy and protection. The package will include your product, your prescription, and information pertaining to refill options and product usage.

All products at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders will be dispatched within 3 days. Usually we process an order within 24 hours. All weekend orders, will be batched on Monday. We make an efforts to ensure that your order is shipped promptly! You will be automatically notified via E-mail when we approve and ship your order.

Please save this e-mail (shipping receipt) because in the unlikely event that your order has not arrived within 3 weeks, you can reply to the e-mail or use our Customer Service link and our Customer Service Department will immediately rectify the situation.

At yourambien.com, our commitment to reliable service is guaranteed when it comes to getting your order to you on time.

1. Q: What areas you send orders to?
   A: We ship orders to any address of the world.
   
   
   
2. Q: What are the shipping methods?
   
   Trackable Courier Service: The delivery time depends on the destination country. Usually, it takes about 7 to 9 days for a package to be delivered by Trackable Courier Service. Remember, the time frame of your order's delivery begins AFTER we ship your order, not from the time you placed your order. After the parcel is sent out, it gets a tracking number and can be tracked.
   
   
3. 
   The shipping rates vary depending on the quantity of products in your order.
   
   

   Trackable Courier Service
   	WorldWide	$ 30

   
   
   

   IMPORTANT! We will not be able to send your order by Trackable Courier Service if you specify a PO box in your shipping address or if you give us a wrong telephone number.

   
   
   
   
4. Q: What if my order is delayed at customs?
   A: In case your order is delayed at customs, they inform you of that. They ask the recipient to come and give them a permission to open the parcel. At this point it is examined and given to you. If you have any problems with getting your order, please let us know and we will try to resolve the problem.
   
   
   
5. Q: What am I to do if the package is damaged when I receive it or if it is missing?
   A: In this case you are to contact our support team and notify of the problem. We will either resend the package or refund your payment. See our Our policies section.
   
   
   
6. Q: How much will I have to pay if you reship the product?
   A: We will reship the product free of charge. No additional charges will be placed.